Cut online store support load by 70% with autonomous resolution
Most retail tickets are predictable: Where is my order? How do I exchange this? What size should I buy? Atal AI authenticates shoppers, checks live carrier tracking, answers sizing questions from product manuals, and executes refunds within your strict store policies.
🛡️ No credit card required • 5-minute setup • Free tier available
Automated
Store Deflection
Instant resolution for WISMO, sizing, and return requests
Real-time
Response
Zero queue wait times during Black Friday and peak sales
Direct
Pre-Purchase Guidance
Pre-purchase sizing and specification answers boost checkout confidence
$0.35
Outcome Billing
Only pay for verified resolutions, not idle chatbot pings
Engineered to Handle the High-Volume E-Commerce Wave
Scale through holiday sales surges without hiring seasonal support staff.
Automated Where-Is-My-Order (WISMO)
WISMO queries make up over 50% of all e-commerce tickets. Atal AI connects to Shopify and WooCommerce, retrieves tracking numbers, and provides live status updates from DHL, FedEx, UPS, and Royal Mail.
- ✓Automatic tracking URL generation
- ✓Carrier status breakdown (Out for delivery, Delivered, Delayed)
- ✓Multi-package split shipment support
POST /v1/agent/action-dispatcher
✓ Security assertion: OK
✓ Permission boundary: VALIDATED
✓ Transaction status: COMMITTED
Policy-Governed Returns & Exchanges
Enable self-service returns without opening the door to fraud. Atal AI validates delivery dates against your 30-day return window, gathers damage photos, and routes return requests for approval or auto-generates labels.
- ✓Automated eligibility validation
- ✓Damage photo upload and customer intake collection
- ✓Direct integration with returns portals and warehouse desks
POST /v1/agent/action-dispatcher
✓ Security assertion: OK
✓ Permission boundary: VALIDATED
✓ Transaction status: COMMITTED
Pre-Purchase Product Recommendations
Turn support into your highest-converting sales channel. Atal AI answers technical product questions from your user manuals, checks live variant inventory, and presents checkout links directly in chat.
- ✓Understands sizing charts, fit guides, and fabric care
- ✓Live stock verification across warehouse locations
- ✓Increases average order value (AOV) with relevant accessories
POST /v1/agent/action-dispatcher
✓ Security assertion: OK
✓ Permission boundary: VALIDATED
✓ Transaction status: COMMITTED
How E-Commerce Support Runs
Four automated steps to delight shoppers.
Shopper Inquires
Customer asks about an order, sizing guide, or return policy on your site or WhatsApp.
Grounded Data Retrieval
Atal AI queries store inventory, shipping APIs, and uploaded documentation.
Instant Action Execution
Agent displays tracking milestones, updates shipping address, or initiates return.
Customer Satisfaction
Inquiry resolves in seconds; details sync with your unified dashboard inbox.
Frequently Asked Questions
Clear answers to common questions about security, pricing, and integrations.
How does Atal AI handle Where-Is-My-Order (WISMO) queries?
When a customer provides their order number and email, Atal AI queries your Shopify or WooCommerce store, extracts the carrier tracking number (FedEx, UPS, DHL, Royal Mail), and displays live transit milestones in chat.
Can the AI enforce our store’s return and refund policies?
Yes. Atal AI checks whether the order was placed within your allowed return window (e.g. 30 days) and whether the items are marked non-refundable or final sale before guiding the customer through the return process.
Does it answer pre-purchase questions from product catalogs and manuals?
Yes. Upload your sizing guides, material specifications, and product manuals. Atal AI answers sizing, compatibility, and ingredient questions directly, increasing checkout conversion.
Can human staff take over when a customer is upset or asking for a supervisor?
Yes. Atal AI detects frustration or explicit handover requests, escalates the conversation immediately to your unified staff inbox, and pings operators via Slack or email.
Scale your e-commerce support without expanding headcount
Connect your Shopify or WooCommerce store in 2 minutes and cut ticket volume by 70%.
Free tier included • No credit card required • Credentials encrypted (AES-256-GCM)