One intelligent brain across every customer communication channel
Your customers reach out across website chat, WhatsApp, phone calls, SMS, email, and marketplaces. Siloed chatbots create fragmented customer experiences and blind spots. Atal AI powers every touchpoint from a single unified brain, unified contact graph, and code-enforced compliance engine.
🛡️ No credit card required • 5-minute setup • Free tier available
Unified
Supported Channels
Website, WhatsApp, Email, Messenger, Instagram, eBay, and Amazon from one engine.
Real-time
Dispatch Latency
Fast event routing and intent analysis across all incoming channel webhooks.
100%
Policy Protected
Automatic code-level redaction on marketplace channels to prevent seller suspensions.
1 Inbox
Unified Staff Thread
Zero context switching for human agents handling cross-channel escalations.
Supported Channels
Every customer touchpoint, fully supported
Explore deep dives into each channel’s architecture, security controls, and live interactive previews.
Website Widget
Shadow-DOM isolation & custom CSS
Embed lightweight conversational chat widgets on any site. Zero CSS bleeding, domain restrictions, and complete brand customization.
WhatsApp Business
Meta Cloud API with 24-hour care window compliance
Engage customers on the world’s most popular messenger. Automatic 24h window tracking, approved templates, and rich media support.
Voice Telephony
Coming soon: Real-time conversational voice via SIP & WebRTC
Inbound phone calls and voice agents are planned for future releases and are currently out of beta scope.
eBay Messages
Code-enforced anti-circumvention compliance
Handle marketplace buyer questions and order tracking without risking account suspensions. Outbound links and contact info automatically redacted.
Amazon Messages
SP-API integration fulfilling 24-hour response SLAs
Meet demanding buyer communication standards 24/7/365. Instant answers for tracking, compatibility, and returns without manual intervention.
Messenger & Instagram
Meta Graph API for Facebook Pages & Instagram DMs
Turn social engagement and direct message inquiries into paying customers. Answers product questions directly from comments and DMs.
Email Support
Inbound parsing, SPF/DKIM domains & threaded replies
Turn messy email threads into clean, automated resolutions. Resolves complex questions and updates ticket statuses seamlessly.
SMS Messaging
Coming soon: Two-way texting with quiet hours & STOP opt-outs
Reliable two-way SMS communication with TCPA quiet hours and carrier registration is planned for future releases.
Platform Architecture
Engineered for cross-channel consistency and ironclad compliance
Deploying across multiple channels shouldn't mean managing multiple fragmented bots.
Unified Customer Contact Graph
Merges customer profiles across phone numbers, emails, and marketplace buyer usernames into a single contact record.
POST /v1/agent/action-dispatcher
✓ Security assertion: OK
✓ Permission boundary: VALIDATED
✓ Transaction status: COMMITTED
Channel-Aware Policy Shields
Automatically tailors responses to each channel’s rules — stripping external links on eBay while delivering rich interactive buttons on Web.
POST /v1/agent/action-dispatcher
✓ Security assertion: OK
✓ Permission boundary: VALIDATED
✓ Transaction status: COMMITTED
Sub-Second Voice & Messaging Routing
Voice calls run over low-latency WebRTC/SIP with streaming speech recognition, while messaging webhooks execute in under 500ms.
POST /v1/agent/action-dispatcher
✓ Security assertion: OK
✓ Permission boundary: VALIDATED
✓ Transaction status: COMMITTED
Unified Human Escalation
When an issue requires human attention, it appears in your team inbox with full conversation history across all previous channels.
POST /v1/agent/action-dispatcher
✓ Security assertion: OK
✓ Permission boundary: VALIDATED
✓ Transaction status: COMMITTED
Deployment Sequence
How to connect your communication channels
Configure global channel credentials in Back Office or connect individual accounts in your dashboard in minutes.
Connect Channel Gateways
Enter Meta WhatsApp Cloud credentials, Twilio phone numbers, eBay OAuth tokens, or grab your Web script tag.
Set Channel Guardrails & Rules
Configure WhatsApp template triggers, marketplace link stripping policies, and SMS quiet hours.
Automate Resolutions & Monitor In Real Time
Atal AI handles 70%+ of inquiries autonomously across every channel with live unified team escalation.
Omnichannel Support FAQs
Everything you need to know about scaling support across modern communication channels.
Can customers switch channels while keeping their conversation history?
Yes. Atal AI unifies identities across channels into a single customer contact graph. If a shopper starts on your website chat and later texts your WhatsApp or messages your social page, your team sees one unified timeline.
How does Atal AI handle channel-specific compliance (WhatsApp 24h window, eBay link restrictions)?
Compliance is enforced at the code layer before any message is transmitted. On WhatsApp, sessions older than 24 hours trigger pre-approved template flows. On eBay and Amazon, outbound links, phone numbers, and email addresses are automatically stripped to protect your seller account.
Can our support team answer messages from all channels in one inbox?
Yes. Your team uses a single unified inbox. Replying to any thread automatically dispatches the message to the correct channel API (WhatsApp Cloud, eBay Member Messages, or Email) without extra tools.
Are all channels included in all plans?
Yes. Every Atal AI plan has access to our entire active channel suite. You bring your own channel credentials or use our managed infrastructure, paying only for the compute and verified outcomes you consume.
Meet your customers wherever they choose to communicate
Deploy your unified customer support AI across your customer channels in minutes.
Free tier included • No credit card required • Credentials encrypted (AES-256-GCM)