Instant email customer support that drafts, answers, and resolves
Stop drowning in high-volume email queues. Auto-forward [email protected] to Atal AI: our engine strips quote bloat, retrieves verified policy chunks from your documentation, and drafts or sends accurate replies in seconds.
🛡️ No credit card required • 5-minute setup • Free tier available
We have updated your VAT registration to GB9912039. A revised PDF copy of invoice #INV-491 with reverse-charge notes has been generated and attached below.
Automated
Inbound Triage
Routine invoice, policy, and tracking emails resolved without human intervention
Instant
Draft Assembly
Pulls customer context and drafts replies for review
Custom Domain
DKIM & SPF
Delivers from your authenticated corporate domain
$0.35
Outcome Billing
Zero charges for spam or automated out-of-office autoreplies
Enterprise Email Processing Without Queue Backlogs
Handle thousands of support tickets daily with clean threading and citation-grounded accuracy.
Clean Email Threading & Quote Stripping
Messy email chains with 15 nested replies confuse standard AI models. Atal AI strips old reply headers, signatures, and legal footers, passing only the fresh inquiry to the RAG engine for accurate answers.
- ✓Strict RFC 2822 In-Reply-To and References header preservation
- ✓Automated removal of email signatures and disclaimer footers
- ✓Eliminates duplicate ticket creation on customer follow-ups
POST /v1/agent/action-dispatcher
✓ Security assertion: OK
✓ Permission boundary: VALIDATED
✓ Transaction status: COMMITTED
Custom Domain Sending with SPF & DKIM
Replies come directly from your company domain (e.g. `[email protected]`). Set up standard CNAME and TXT records to ensure 99.9% inbox deliverability without spam flags.
- ✓Authenticated sending via Postmark, Resend, or SendGrid
- ✓Zero “via atalai.com” banners in recipient mail clients
- ✓Automated bounce and spam complaint monitoring
POST /v1/agent/action-dispatcher
✓ Security assertion: OK
✓ Permission boundary: VALIDATED
✓ Transaction status: COMMITTED
Dual-Mode: Autonomous or Staff Draft Review
Choose your comfort level. Enable fully autonomous replies for routine queries like order lookups and office hours, while keeping complex billing or technical tickets in review mode with one-click approval.
- ✓Per-category routing (e.g. auto-reply to WISMO, review for refunds)
- ✓Single-click “Send Draft” or “Edit and Send” in unified inbox
- ✓Complete audit trail of human edits vs AI suggestions
POST /v1/agent/action-dispatcher
✓ Security assertion: OK
✓ Permission boundary: VALIDATED
✓ Transaction status: COMMITTED
How Automated Email Support Operates
From customer email to resolved thread.
Inbound Forwarding
Customer emails your support address; email forwards instantly to Atal AI webhooks.
Parsing & Sanitization
Headers are verified, historical chain quotes are stripped, and inquiry is isolated.
Grounded Resolution Draft
AI retrieves answers from documentation or queries Shopify/database for live facts.
Verified Outbound Delivery
Email dispatches with proper threading headers directly from your authenticated domain.
Frequently Asked Questions
Clear answers to common questions about security, pricing, and integrations.
How do I connect my existing support email address?
Set up an auto-forwarding rule from your support address (e.g. `[email protected]`) to your dedicated Atal AI inbound address. Outbound replies can be sent using your own custom domain with DKIM and SPF verification.
How does it handle long email chains and quotes?
Our email parser automatically strips historical quotation blocks, confidentiality footers, and personal signatures, isolating only the new inquiry to avoid context window bloat.
Can human staff review AI drafts before they are sent?
Yes. You can configure Atal AI in “draft-only” mode for email, allowing human agents to review and approve AI-generated replies with one click, or enable autonomous sending for high-confidence tickets.
Does it preserve RFC 2822 email threading headers?
Yes. In-Reply-To and References headers are strictly preserved, ensuring replies thread seamlessly in your customer’s Gmail, Outlook, or Apple Mail client.
Automate your email support queue today
Forward your support email in minutes and resolve customer tickets 24/7.
Free tier included • No credit card required • Credentials encrypted (AES-256-GCM)