Changelog

Launched native compliance filters for eBay and Amazon buyer messaging, preventing account suspensions with automated off-platform token scrubbing. Added real-time voice telephony integration with sub-second latency.

• ✓eBay Post-Order API integration with anti-disintermediation safeguard pack
• ✓Amazon SP-API buyer messaging with 24-hour response SLA monitoring
• ✓Voice telephony carrier integration via SIP and WebRTC
• ✓Conversational intake forms with turn-by-turn partial capture recovery

Introduced action permissions matrix. Store managers can now configure automatic execution thresholds for refunds, order cancellations, and calendar rescheduling.

• ✓Shopify and WooCommerce read/write order connectors
• ✓Configurable refund ceilings with human approval queue
• ✓Google Calendar and Microsoft Outlook slot scheduling
• ✓Custom OpenAPI and REST webhook actions

Merged segregated chat queues into a unified tri-pane inbox with saved views, SLA breach timers, and customer contact profiles.

• ✓Unified inbox handling web widget, WhatsApp, email, and SMS in one stream
• ✓Unified contacts identity model across channels
• ✓Saved views: Mine, Unassigned, Breaching SLA