Amazon buyer messaging with zero-violation compliance
Amazon suspends seller accounts when automated messages contain external links or solicit positive reviews. Atal AI protects your store with built-in SP-API compliance guards that answer inquiries 24/7 without risking your account.
🛡️ No credit card required • 5-minute setup • Free tier available
24h SLA
Response Target
Helps sellers respond to buyer messages well within the 24h window
Guarded
Review Policy
Strict filter prevents rating solicitation or review gating
Native
Amazon SP-API
Built on Login with Amazon (LWA) and AWS IAM STS
$0.35
Outcome Billing
Only pay for verified resolutions that deflect seller workload
Enterprise Compliance for High-Volume Amazon FBA & FBM Sellers
Maintain pristine Account Health Rating (AHR) while automating routine buyer questions.
Customer Review Policy Shield
Amazon strictly monitors messages for review manipulation. Atal AI automatically asserts that drafted replies never ask for 5-star ratings, never offer discounts for reviews, and never guide unhappy customers off-platform.
- ✓Pre-transmission review solicitation scanner
- ✓Immediate interception of prohibited keyword strings
- ✓Protects seller privileges and Buy Box eligibility
POST /v1/agent/action-dispatcher
✓ Security assertion: OK
✓ Permission boundary: VALIDATED
✓ Transaction status: COMMITTED
Anti-Circumvention & URL Allowlist
Sending buyers to an external website or personal email is an instant violation. Atal AI enforces an Amazon-only allowlist, blocking unauthorized external domains while permitting legitimate Amazon order links.
- ✓Allowed domain allowlist strictly clamped to amazon.* and amzn.to
- ✓Automatic removal of telephone numbers and personal emails
- ✓Encrypted buyer-seller email routing preserved
POST /v1/agent/action-dispatcher
✓ Security assertion: OK
✓ Permission boundary: VALIDATED
✓ Transaction status: COMMITTED
Order Status & Return Guidance
Seamlessly checks Amazon order fulfillment status, carrier tracking numbers, and returns authorization steps so buyers get immediate clarity without opening A-to-Z claims.
- ✓Real-time order lookup via SP-API Orders endpoint
- ✓Deflects “Where is my package” queries instantly
- ✓Directs returns through official Amazon return center protocols
POST /v1/agent/action-dispatcher
✓ Security assertion: OK
✓ Permission boundary: VALIDATED
✓ Transaction status: COMMITTED
The Compliant Amazon Messaging Flow
How Atal AI safely processes Amazon buyer messages.
SP-API Inbound Webhook
Encrypted message arrives via AWS SQS / EventBridge from Amazon Seller Central.
Order Context Retrieval
Atal AI queries the buyer’s ASIN, order fulfillment state, and product documentation.
Compliance Assertion Check
Response is scanned for review solicitation, external URLs, and contact leakage.
Secure LWA Dispatch
Verified message is delivered through the official SP-API Messaging service.
Frequently Asked Questions
Clear answers to common questions about security, pricing, and integrations.
How does Atal AI comply with Amazon’s Customer Review Creation Policies?
Amazon strictly forbids asking for positive reviews, offering incentives for feedback, or review gating. Atal AI includes hardcoded assertion checks that detect review manipulation keywords and block the reply before it is sent.
Are external links permitted in Amazon buyer replies?
Amazon policies strictly prohibit external URLs, direct email addresses, and phone numbers. Atal AI enforces an Amazon-only allowlist (`amazon.*`, `amzn.to`), automatically stripping or refusing external links.
How does Atal AI connect to Amazon?
Atal AI connects via the official Amazon Selling Partner API (SP-API) using Login with Amazon (LWA) and AWS IAM role delegation. It does not scrape or use unauthorized browser bots.
Can it help maintain our Under 24-Hour Amazon Response Time SLA?
Yes. By providing instant, grounded answers to shipping and product inquiries 24/7, Atal AI eliminates response delays and maintains your Contact Response Time (CRT) metric at 100%.
Automate Amazon customer support with zero risk
Connect your Amazon seller account today and maintain 100% response SLAs.
Free tier included • No credit card required • Credentials encrypted (AES-256-GCM)