Meet your customers on WhatsApp without compliance headaches
Support, sell, and resolve customer tickets directly on WhatsApp. Atal AI manages the strict 24-hour customer care session window, enforces carrier opt-in records, and seamlessly switches to approved Meta templates when follow-ups are needed.
🛡️ No credit card required • 5-minute setup • Free tier available
24h
Window Guard
Automatic block on free-form replies after hour 24 to prevent bans
Direct
Channel Reach
WhatsApp messages achieve high engagement directly on mobile
Instant
Response
Real-time order lookups and grounded document answers
Native
Meta APIs
Built strictly against official WhatsApp Cloud API
Engineered Specifically for WhatsApp Support
WhatsApp is not web chat. The rules are strict, and violations get phone numbers suspended. Atal AI builds guardrails into every turn.
Automated 24-Hour Customer Care Window Guard
Meta strictly limits free-form conversational replies to the 24 hours following a customer’s inquiry. At hour 25, our engine blocks free-form text and prompts operators to use pre-approved HSM templates, keeping your number safe.
- ✓Automatic calculation of elapsed window time
- ✓Fails loudly with WhatsAppWindowExpiredError on unauthorized sends
- ✓Pre-approved HSM template rendering with dynamic variable injection
POST /v1/agent/action-dispatcher
✓ Security assertion: OK
✓ Permission boundary: VALIDATED
✓ Transaction status: COMMITTED
Concise Per-Channel Persona Adaptation
Customers dislike reading long essays on mobile screens. Atal AI automatically adapts its prompt persona to speak in concise, WhatsApp-optimized sentences clamped to 120 tokens.
- ✓Short, conversational mobile paragraphs
- ✓Markdown formatting adapted for WhatsApp (*bold*, _italic_)
- ✓Strips bulky tables into readable bulleted lists
POST /v1/agent/action-dispatcher
✓ Security assertion: OK
✓ Permission boundary: VALIDATED
✓ Transaction status: COMMITTED
Unified Contact Identity Graph
When a customer writes via WhatsApp after using your website chat widget, Atal AI reconciles their phone number and email into a single customer profile with continuous ticket history.
- ✓Resolves phone numbers and email to one contact record
- ✓Preserves ticket context across web, WhatsApp, and email
- ✓Zero duplicate tickets or conflicting agent replies
POST /v1/agent/action-dispatcher
✓ Security assertion: OK
✓ Permission boundary: VALIDATED
✓ Transaction status: COMMITTED
How WhatsApp AI Support Operates
From customer message to verified resolution.
Customer Inbound
Customer texts your WhatsApp Business number. Meta Webhook ingests the message in <200ms.
Session Window Validation
Atal AI opens or renews the 24-hour service window and verifies opt-in consent records.
Grounded Resolution
Agent retrieves order status from Shopify or answers policy questions from your documents.
Unified Record Sync
Conversation transcript and customer profile are synchronized to your unified staff inbox.
Frequently Asked Questions
Clear answers to common questions about security, pricing, and integrations.
How does Atal AI handle Meta’s 24-hour customer service window?
When a customer messages your business on WhatsApp, Meta opens a 24-hour window where free-form conversational replies are permitted. At hour 25, our engine automatically blocks free-form text and prompts operators to send pre-approved HSM templates to re-open the conversation safely without risk of number bans.
Do I need my own WhatsApp Business phone number?
Yes. You connect your official Meta Business WhatsApp Phone Number ID and WABA ID. The number stays yours, and you maintain complete brand ownership.
Can customers check their order status or book appointments on WhatsApp?
Yes. Customers can ask “Where is my order?” or “Book a haircut for tomorrow”. Atal AI checks Shopify, WooCommerce, or your calendar and replies instantly inside WhatsApp.
Does it support human agent takeover?
Yes. Staff can view the live WhatsApp thread in the Atal AI unified inbox and reply directly. Outbound human messages count towards the conversation window seamlessly.
Launch automated WhatsApp customer care today
Connect your WhatsApp Business number in minutes and resolve customer inquiries 24/7.
Free tier included • No credit card required • Credentials encrypted (AES-256-GCM)