Conversational SMS with automated carrier and TCPA compliance
Text messaging via Twilio or Telnyx is planned for future releases following beta. Direct SMS customer service will feature automated quiet hours, segment clamping, and STOP keyword opt-outs.
🛡️ No credit card required • 5-minute setup • Free tier available
98%
Open Rate
SMS delivers near-100% open rates within 3 minutes
100%
TCPA Guarded
Automated STOP keyword handling and area-code quiet hours
0 Markup
Carrier Direct
Pay standard Twilio/Telnyx rates with zero middleman markup
$0.35
Outcome Billing
Only pay for successfully resolved customer inquiries
High-Performance SMS Support Built for Compliance
Engage customers on the world’s most universal messaging protocol without legal friction.
Automated STOP / Opt-Out Processing
TCPA violations carry steep fines. Atal AI intercepts opt-out keywords (STOP, END, CANCEL, UNSUBSCRIBE, QUIT) at the webhook layer, immediately updates customer opt-in records, and suppresses future outgoing texts.
- ✓Automatic opt-out confirmation message dispatch
- ✓Immediate database opt-in flag revocation
- ✓Audit log records timestamp and carrier receipt
POST /v1/agent/action-dispatcher
✓ Security assertion: OK
✓ Permission boundary: VALIDATED
✓ Transaction status: COMMITTED
Area-Code Aware Quiet Hours
Never disturb customers in the middle of the night. Atal AI maps the customer’s phone number area code to their local timezone and suppresses non-critical outbound messages between 9:00 PM and 8:00 AM.
- ✓Automated US/Canada/UK timezone resolution
- ✓Queues after-hours messages for morning dispatch
- ✓Emergency override options for urgent order alerts
POST /v1/agent/action-dispatcher
✓ Security assertion: OK
✓ Permission boundary: VALIDATED
✓ Transaction status: COMMITTED
Single-Segment Cost Optimization
Telecom carriers charge per 160-character segment. Atal AI automatically clamps SMS response prompts to concise, high-impact phrasing to minimize segment concatenation fees.
- ✓Targeted single-segment message generation
- ✓Clean ASCII character normalization
- ✓Zero unnecessary conversational filler
POST /v1/agent/action-dispatcher
✓ Security assertion: OK
✓ Permission boundary: VALIDATED
✓ Transaction status: COMMITTED
How SMS Automation Works
Four simple steps from text to resolution.
Inbound Text Message
Customer texts your phone number; carrier webhooks route message to Atal AI.
Compliance & Consent Check
Opt-in status and local timezone quiet hours are verified before generation.
Grounded Concise Resolution
AI crafts a concise, single-segment reply grounded in your backend data.
Outbound Carrier Dispatch
Reply transmits via Twilio or Telnyx and is logged in the unified inbox.
Frequently Asked Questions
Clear answers to common questions about security, pricing, and integrations.
How does Atal AI handle TCPA and carrier compliance for SMS?
Atal AI automatically processes STOP, CANCEL, and UNSUBSCRIBE keywords at the carrier webhook level, logging immediate opt-outs and blocking subsequent outbound messages. It also enforces recipient quiet hours based on their phone area code.
Can I bring my own Twilio or Telnyx phone numbers?
Yes. You enter your Twilio Account SID and Auth Token or Telnyx API key directly into Back Office or your tenant dashboard. Message delivery fees are billed directly to your carrier account with zero markup from Atal AI.
How are SMS messages clamped for length and cost?
Atal AI adapts its persona for SMS to concise turns (under 160 characters / 1 segment whenever possible), avoiding multi-segment message costs and keeping communication punchy.
Can customers schedule appointments or check orders via SMS?
Yes. Customers can text order numbers or request service appointments. Atal AI checks your backend systems and texts back instant confirmations.
Automated SMS customer support — coming soon
SMS integrations via Twilio and Telnyx are planned for upcoming releases following beta.
Free tier included • No credit card required • Credentials encrypted (AES-256-GCM)