Every conversation and channel in one intelligent inbox
Stop switching between five different tabs for WhatsApp, email, web chat, and marketplaces. Atal AI consolidates all customer communications into one high-efficiency inbox with live transcripts, customer order history, and seamless human takeover.
🛡️ No credit card required • 5-minute setup • Free tier available
Unified
Staff Workflow
Single inbox across web, messaging, and marketplaces
Instant
Handover
Seamless escalation with transcript and customer intent
72 Hours
Reopen Window
Customer replies reopen original ticket without creating duplicates
Assisted
Draft Acceleration
Suggested replies, canned responses, and conversation summaries
Engineered for High-Velocity Support Teams
Give your support operators superpowers with AI-assisted drafting and full customer identity context.
Unified Customer Profile & Order History
Beside every active thread, the operator sees a live visitor record panel: customer email, phone number, multi-channel identities, past orders, total spend, and recent action requests.
- ✓Instant Shopify and WooCommerce order lookup
- ✓Multi-channel identity reconciliation
- ✓Past conversation history and sentiment tags
POST /v1/agent/action-dispatcher
✓ Security assertion: OK
✓ Permission boundary: VALIDATED
✓ Transaction status: COMMITTED
Dynamic SLA Countdown Timers
Never breach a response commitment. Atal AI displays real-time countdown badges on every escalated conversation based on channel priorities and business hours.
- ✓Color-coded SLA countdowns (Green, Amber, Red)
- ✓Auto-escalate breaches to team supervisors
- ✓Channel-specific SLA rules (e.g. Amazon 24h strict window)
POST /v1/agent/action-dispatcher
✓ Security assertion: OK
✓ Permission boundary: VALIDATED
✓ Transaction status: COMMITTED
Keyboard-First Shortcuts & Canned Macros
Designed for operators who handle hundreds of tickets a day. Navigate conversations, apply tags, assign teammates, and insert dynamic template macros without touching the mouse.
- ✓Single-key hotkeys (J/K next/prev, R reply, E resolve)
- ✓Dynamic macro variables ({{customer_name}}, {{order_id}})
- ✓Bulk triage (tag, assign, or resolve 50 tickets at once)
POST /v1/agent/action-dispatcher
✓ Security assertion: OK
✓ Permission boundary: VALIDATED
✓ Transaction status: COMMITTED
The Unified Support Workflow
From multi-channel inbound to resolved ticket in four steps.
Inbound Ingestion
Customer reaches out via WhatsApp, web chat, email, SMS, or marketplace.
Autonomous First Response
AI answers routine queries from knowledge base or executes safe commerce actions.
Intelligent Escalation
Complex issues or explicit handover requests ping operators with complete context.
Resolution & Audit
Human or bot marks ticket resolved, updating resolution metrics and outcome billing.
Frequently Asked Questions
Clear answers to common questions about security, pricing, and integrations.
Which messaging channels appear in the unified inbox?
All connected channels converge into the same inbox: Website live chat, WhatsApp Business Cloud API, Facebook Messenger, Email, eBay messaging, and Amazon SP-API.
How does live human handover work?
When an AI agent determines human intervention is needed (or when the customer requests a human), the conversation status shifts to “escalated” and rings in your staff queue. The operator sees the entire transcript and customer order history instantly.
Can staff send replies via WhatsApp or Amazon from the same dashboard?
Yes. Outbound replies are automatically translated into the appropriate carrier format—WhatsApp Cloud API, Amazon Buyer-Seller encrypted email, or web chat—without switching tools.
Does it support keyboard shortcuts for high-volume support desks?
Yes. Staff can navigate threads with J/K, reply with R, resolve with E, tag with T, and search with / for keyboard-first triage.
Unify all customer channels into one queue today
Bring WhatsApp, web chat, email, and marketplace support into one modern inbox.
Free tier included • No credit card required • Credentials encrypted (AES-256-GCM)