Autonomous Shopify customer support that resolves orders, not just questions
Cut repetitive Where-Is-My-Order (WISMO) tickets by up to 74%. Atal AI authenticates customer identity, checks live fulfillment status in Shopify, shares tracking numbers, and processes returns within your strict store policies.
🛡️ No credit card required • 5-minute setup • Free tier available
• Tracking Number: 940011189956
• Current Status: Out for delivery today
• Items: Waterproof Hiker Boot (Size 43, Black)
Automated
WISMO Deflection
Instant order status and carrier tracking lookups
GraphQL
Direct Integration
Real-time Shopify Admin API querying
Mandatory
Privacy Webhooks
Timing-safe HMAC mandatory webhook endpoints included
$0.35
Outcome Billing
Zero fees for casual product browsing questions
Deep Shopify Tool Verbs Built for E-Commerce
Allow your conversational agent to act as an experienced store associate.
Order Status & Tracking (WISMO)
Customers don’t want to wait hours for a tracking link. Atal AI verifies the customer email and order ID, fetches live carrier tracking from DHL, FedEx, UPS, or Royal Mail, and replies in seconds.
- ✓Extracts tracking URLs, carrier status, and delivery estimates
- ✓Identifies split shipments and partial fulfillments
- ✓Requires matching customer email to prevent snooping
POST /v1/agent/action-dispatcher
✓ Security assertion: OK
✓ Permission boundary: VALIDATED
✓ Transaction status: COMMITTED
Address Updates Before Dispatch
Catch shipping mistakes before the label is printed. When customers realize they entered the wrong house number, Atal AI checks if the order is unfulfilled, validates the address format, and updates Shopify.
- ✓Validates postal code and street format
- ✓Guarded to unfulfilled orders only
- ✓Routes write requests to the staff Approvals Queue when policy requires confirmation
POST /v1/agent/action-dispatcher
✓ Security assertion: OK
✓ Permission boundary: VALIDATED
✓ Transaction status: COMMITTED
Policy-Governed Returns & Refunds
Enable self-service returns without risking unauthorized payouts. Atal AI validates whether the order falls within your 30-day return policy, calculates restocking fees, and either processes the refund or routes to a manager.
- ✓Configurable dollar thresholds (e.g. auto under $25)
- ✓Restocking fee calculation and line-item refunding
- ✓One-click approval flow in backoffice for high-value orders
POST /v1/agent/action-dispatcher
✓ Security assertion: OK
✓ Permission boundary: VALIDATED
✓ Transaction status: COMMITTED
How Shopify Automation Works
Seamless e-commerce support in four steps.
Customer Inquires
Shopper asks about order status, exchange policy, or product sizing.
Identity Verification
Agent checks order number and matching email/phone to ensure privacy.
Live Shopify Execution
Atal AI queries GraphQL APIs for live order state, tracking, or inventory.
Resolution & Sync
Customer receives verified answer; conversation updates Shopify timeline.
Frequently Asked Questions
Clear answers to common questions about security, pricing, and integrations.
How does Atal AI verify that a customer owns the order they are asking about?
Atal AI requires two matching verification keys (e.g. Order Number + Customer Email or Billing Zip Code) before exposing fulfillment status, tracking numbers, or item contents, protecting customer PII.
Can the AI automatically issue refunds or cancel orders in Shopify?
Yes, if you configure it to do so. You define financial thresholds (e.g. auto-refund under $30 for damaged goods). Any request exceeding that ceiling is routed to your staff approval queue.
Does it support Shopify Plus and multi-location inventory?
Yes. Atal AI uses the official Shopify Admin GraphQL API (2024-01) with support for multi-location inventory, draft orders, and fulfillment services.
Is it compliant with Shopify’s mandatory GDPR webhooks?
Yes. Atal AI includes built-in endpoints for `customers/data_request`, `customers/redact`, and `shop/redact` with timing-safe HMAC signature verification.
Connect your Shopify store in 2 minutes
Start resolving customer orders autonomously with zero risk.
Free tier included • No credit card required • Credentials encrypted (AES-256-GCM)